Way to streamline your case handling process!
Case Feed gives support agents a more streamlined way of creating, managing, and viewing cases. Case Feed includes actions - creating case notes, log calls, change the status of cases, and communicate with
customers- and a Chatter feed ie chatter for cases.
The standard Case Feed page is designed to take advantage of feed-based case management quickly
and with minimal configuration. You can modify the Case Feed page in a few ways, including specifying which actions and tools are available to users
The standard case feed features suffice the requirement for most of the customers but when the case management gets complex and the requirement is not a usual one, then developers can customize the feed actions on a visualforce page.
- Get selected functionality
- Freedom to customize layouts and the functionality
NOTE: Prerequisites for customizing Case Feed in salesforce
1. Case Feed, Chatter, and feed tracking on cases are enabled in your organization
2. Your organization has at least one Salesforce console app.
3. Knowledge of Visualforce development
Case Feed gives support agents a more streamlined way of creating, managing, and viewing cases. Case Feed includes actions - creating case notes, log calls, change the status of cases, and communicate with
customers- and a Chatter feed ie chatter for cases.
and with minimal configuration. You can modify the Case Feed page in a few ways, including specifying which actions and tools are available to users
 |
| Publisher actions- standard & custom |
The standard case feed features suffice the requirement for most of the customers but when the case management gets complex and the requirement is not a usual one, then developers can customize the feed actions on a visualforce page.
- Get selected functionality
- Freedom to customize layouts and the functionality
NOTE: Prerequisites for customizing Case Feed in salesforce
1. Case Feed, Chatter, and feed tracking on cases are enabled in your organization
2. Your organization has at least one Salesforce console app.
3. Knowledge of Visualforce development
